UAUA Shareholder Advocates

UAL Q4 2007 Earnings Call 

Jamie Baker - JP Morgan

"Hey, good morning, everybody. Glenn, I may have inadvertently irritated one of my managers last week by asking a bit too bluntly whether they expected to generate a return for stakeholders this year. So I'm... let me try to ask the same question but a little bit more delicately. Stakeholders obviously entrust you with capital, they expect to generate a return on that capital. But I'm curious how United does intend to generate a return, what you actually quantify as acceptable in terms of short-term and long-term returns, and how you measure your progress towards hitting those internal return targets?"

Glenn Tilton - UAL CEO 2007

"Employee morale is not my problem."